Because our products are custom, digitally delivered tune files, they cannot be returned once delivered. Please review this policy carefully before ordering.
Digital goods
Once a custom tune file has been delivered, the sale is final and non-refundable, as the product cannot be returned or resold. [Adjust to your actual policy.]
Before delivery
If you need to cancel an order before we have begun work or delivered your file, contact us as soon as possible at [your support email] and we'll do our best to accommodate. [State whether pre-delivery cancellations are refundable.]
Problems with your file
If your tune isn't performing as expected, don't request a chargeback — reach out to us and we'll work with you on revisions to make it right. [Describe your revision/support commitment.]
This policy is a starting template. Please confirm it reflects your actual terms and complies with applicable consumer law.